At The Vive Collection, your peace of mind is our priority, and we are here to ensure your transition into our upscale apartments in San Diego, CA, is as seamless as possible. Whether you have questions about our resort-style pool hours, our welcoming pet policy, or how our dedicated on-site maintenance team prepares your home for move-in day, our FAQ page is designed to provide the clarity you need to live effortlessly. We believe in building a connection that starts long before you receive your keys, offering a lifestyle defined by ease, luxury, and thoughtful support. Explore our frequently asked questions below to learn more about our vibrant communities. When you’re ready to experience the magic in person, schedule your private tour today!
Before you move in, our team completes a full turn of your home. This includes a professional cleaning, fresh paint as needed, a full maintenance check, and any necessary repairs so your apartment is clean, comfortable, and ready on day one.
Yes. The Vive Collection has an on-site maintenance team available during regular business hours, with emergency service available after hours.
You can request service in whichever way is easiest for you:
Submit a work order through the resident app or online portal
Call the leasing office
Visit the leasing office in person during business hours
Our team will review your request and schedule your repair as quickly as possible.
Non-emergency maintenance requests are typically completed within 72 hours and are handled in the order they are received. Emergency work orders (such as major leaks or safety concerns) are prioritized and addressed as quickly as possible.
No. You can grant Permission to Enter on your work order or by speaking with the leasing office. If permission is granted, our maintenance team can complete the repair while you’re away.
If you’re locked out during office hours, you can visit the leasing office with a valid photo ID and we can assist you with access to your apartment. Outside of office hours, you may need to contact a locksmith at your own expense.
You’re welcome to decorate your home, as long as it doesn’t cause damage beyond normal wear and tear. Hanging pictures or décor that leaves small nail holes is generally fine. However, large holes, wall-mounted items that cause damage, or repainting walls may result in additional charges when you move out.
Our pools and outdoor deck areas are generally open from 7:00 AM to 10:00 PM daily, unless otherwise posted for cleaning, maintenance, or special events.
Yes. Parking is available for residents, with options that may include garage or structured parking. Availability, assignment, and any associated fees can vary by home—please contact the leasing office for current parking details.
The Vive Collection is a pet friendly multi community and our pet policy allows a maximum of 2 pet per apartment home. Certain aggressive breeds are restricted and all pets must have our prior written consent and require pet registration. Breed restrictions do not apply to service animals and emotional support animals (ESA).
Our current pet policy includes:
$50 monthly pet rent per pet
$500 refundable pet deposit (per apartment, based on move-out condition)
Please contact the leasing office for the most up-to-date pet policy details.
Currently; Pit Bull Terriers/Staffordshire Terriers, Rottweilers, Doberman Pinschers, Chows, Presa Canarios, Akitas, Alaskan Malamutes and Wolf-hybrids are restricted.
